Area of Interest: I.T./Account Management

City: Buffalo

State: New York

Job Description: Copier Fax Business Technologies, Inc. is currently seeking a creative, driven, open-minded, organized individual to be part of a team-oriented organization in the technology industry.  You will have the opportunity to work in a steadily growing and profitable business while expressing your creativity, and people skills.

Responsibilities:   

• Advise/support customers in the definition and implementation of complex interactive Document Management Solutions (DMS).
• Business consultancy, project management and commercial support.
• Communicate constantly with clients, implementation and account management teams.
• Ensure customer satisfaction, develop and maintain customer relationships.
• Take responsibility for own project engagements and achieving own personal bill ability target.
• Prepare customers for the changes brought on by technology solutions.
• Provide recommendations for business process reengineering.
• Help translate customer requirements into technical solutions and help customers to implement these solutions, including development of integrations with back office applications and related technologies.
• Single point of contact for a customer during the project and responsible for customer satisfaction.
• Responsible for successful project delivery (on time and on budget, according to agreed specifications and with ensured client satisfaction).
• Serve as a mentor and coach to the technical and functional consultants on your team.
• Support sales colleagues and client management with pre-sales for services and deliver project proposals when needed.  Be a subject matter expert.
• Able to spot commercial opportunities.
• Actively participate in knowledge sharing, able to deliver on training and participate in training development.

Qualifications:  

• Experience in Technical Consulting, developing and implementing solutions.
• Proven track record using a logical and systematic approach.
• Ability to work independently.
• Be sensitive to team atmosphere and customers and able to handle political situations.
• Good communication and presentation skills.
• Able to gather requirements and decide on completeness and correctness of these requirements.
• Able to perform reviews and audits of existing implementations.
• Functional/technical knowledge of a leading DMS platforms (such as DocuShare, Hyland OnBase, Documentum, Alfresco, docStar, Docuware (preferred), FileNet, etc.).
• Technical insight and interest in developing solutions in document management technology.
• Good knowledge and a solid experience in at least a number of the following:  Windows (latest), UNIX, Web Server TEchnology, .Net and J2EE, MS SQL, Oracle db, (D)HTML, CSS, JacaScript, C#, Visual Basic, ASP(X), JSP, XML, XSLT, and JAVA).
• Bachelors degree (preference in Computer Science or equivalent).
• Experience helping with pre-sales (demos, RFPs, etc.)
• Willingness/Ability to travel throughout Western New York.

Benefits:

• Competitive salary.
• Outstanding benefits package (inc. medical, dental, life insurance).
• 401(k) plan with matching company contribution.
• Excellent holiday/vacation plans.
• Ongoing professional development training.
• State-of-the-art office products.
• Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

To apply for a job, please email cover letter and resume to Al Scibetta: ascibetta@copierfaxbt.com.