For the 17th straight year, CFBT has been recognized as a Konica Minolta Pro-Tech Service Award winner.

For this achievement, Konica Minolta exhaustively evaluates dealers to find those with the very highest level of technical expertise, personalized service, and customer satisfaction.

“…It takes time and a serious commitment,” says Kevin Streuli, Vice President of the Solutions Support Division of Konica Minolta.  “Konica Minolta truly appreciates [CFBT’s] dedication and extra efforts to maintain the Pro-Tech program status.”

Konica Minolta has established a “Pro-Tech Promise,” which can be expected from the service we provide from CFBT. This includes:

• Professional, customer-oriented service department management and administration policies.
• Service response times are significantly better than the industry average.
• Preventive maintenance programs that ensure maximum uptime and superior performance.
• Inventory control systems that provide immediate access to replacement parts and components.
• Comprehensive training programs and performance reviews to maintain the highest level of expertise.
• Skilled technical specialists and service personnel trained on your specific products.

Good business depends upon strong relationships. We thank you for your continued support and we will work hard to always meet your digital imaging needs. Our customers continue to be our highest priority.

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2024 Customer Service Champion.  This award has been honored to CFBT for the third consecutive year.

This award stands for excellent technical support, a high level of service competence and strong customer loyalty.

The award showcases CFBT’s commitment to helping customers shift into a digital environment in everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

CFBT will accept the award at this year’s DocuWorld 2024, located in Houston, Texas.

DocuWare is a global provider of document management software.  CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements.  As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

Numerous additional customer service awards have been bestowed to Copier Fax through other areas of the industry as well, including 16 years as a Konica Minolta Pro-Tech Provider, ENX Magazine Elite Dealer, and Konica Minolta Dealer Award of Excellence.

CFBT is honored to have been selected as an Elite Dealer 2023. This is our 12th year in a row receiving this prestigious honor from ENX Magazine.

“We’re proud of being able to recognize your dealership among this strong community of Elite Dealers in these challenging times,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging.  “We believe this list is indicative of the strength and vibrancy of the dealer channel.”

CFBT was listed among 118 dealers across the United States.  The publication noted our efforts to dramatically expand our training and services, our new Al Scibetta Integrity Award in honor of our founder, the late Al Scibetta, as well as our expansion in sports sponsorship, including our most recent program with UB Athletics.

We would like to thank ENX Magazine for this incredible honor, and our team at CFBT for your hard work to make this happen.