CFBT Receives 2023 Customer Service Champion Award

Awards, Company News

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2023 Customer Service Champion.  This award has been honored to CFBT for the second consecutive year.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

The award showcases CFBT’s ongoing commitment to helping customers shift into a digital environment when it comes to everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

DocuWare is a global provider of document management software.  CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements.  As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

Numerous additional customer service awards have been bestowed to Copier Fax through other areas of the industry as well, including 15 years as a Konica Minolta Pro-Tech Provider, ENX Magazine Elite Dealer, and Konica Minolta Dealer Award of Excellence.

Ryan McDonough Accepts 2023 Customer Service Champion Award

Awards, Company News

Orlando, FL – Ryan McDonough, Director of Professional Services/DocuWare accepted the DocuWare Customer Service Champion Award on behalf Copier Fax Business Technologies.  The ceremony was held at the 2023 DocuWorld Conference in Orlando, Florida.   This award has been honored to CFBT for the second consecutive year.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

The award showcases CFBT’s ongoing commitment to helping customers shift into a digital environment when it comes to everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

“A customer-centric spirit is at the very core of what DocuWare does. When someone becomes a DocuWare customer, we want them to not only feel they have a new tool to improve their business, but also a partner who is there to guide them through their digital transformation.

Yesterday at #DocuWorld2023, we were thrilled to honor our partners who displayed the highest levels of customer service and name them Customer Service Champions,” said DocuWare in a statement about the award.

DocuWare is a global provider of document management software.  CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements.  As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

Numerous additional customer service awards have been bestowed to Copier Fax through other areas of the industry as well, including 15 years as a Konica Minolta Pro-Tech Provider, ENX Magazine Elite Dealer, and Konica Minolta Dealer Award of Excellence.

Meet James Baranetsky, CFBT IT Specialist Executive

Company News, Employee News

Buffalo, NY – CFBT is pleased to announce the hiring of James Baranetsky as an IT Services Executive. James has been a dedicated Business Development manager with over 20 years in the Medical and IT industry.

A proficient executive who can effectively adapt and successfully manage in multiple environments. He has a bachelor’s degree in Business and Economics from Buffalo State University. He has specialized directly and indirectly in IT services and medical products for the medical market.

James has experience in selling multiple lines of communication devices and monitoring devices throughout the southeast and worked as a National Account Executive throughout the United States and Canada.

James is looking forward to applying his strong skillset and knowledge in IT services to help CFBT customers improve workflow, productivity, and efficiency.

Jim Bodie Named Vice President of Service at CFBT

Company News, Employee News

Buffalo, NY – Copier Fax Business Technologies is pleased to announce that Director of Service, Jim Bodie has been named Vice President of Service, after over 30 years working for the company.  Jim’s responsibilities will fall in line with the incredible work he has been doing in leading the company’s service department, while also expanding his leadership to overall company operations.

Jim joined Copier Fax Business Technologies in 1992, just a little over a year into the founding of the company in 1990 by Andrea and Al Scibetta.  During his time with the company, he oversaw his team adapting to astronomical technology changes in the industry, especially since businesses in 1991 didn’t even have the internet, let alone the cloud-based digitized technology in today’s devices.

In addition to the everchanging technology, he also was part of revolutionary growth, having started as one of three employees, and now the company works as a multi-million-dollar operation with over 30 employees.

The service team that Jim oversees has been acknowledged as one of the best in the industry.  For 14 straight years, Copier Fax has been recognized as a Konica Minolta Pro-Tech Service Provider.    Very few companies have achieved this level of recognition 14 straight times. Konica Minolta exhaustively evaluates dealers to find those with the very highest level of technical expertise, personalized service, and customer satisfaction.  Additionally, his service team members have accumulated over 30 Silver Seal awards throughout the company’s history, which are granted for excellence in their training, and are only awarded to the top 15% of Konica Minolta technicians in the entire country.

Jim’s Award-Winning Service team has earned him great respect in the office technology industry.  He is a frequent speaker at dealer conferences, conventions, and industry buying groups. He has also held several boards of director positions from various industry organizations as well.

“We’re honored to have Jim as part of this company, especially for over 30 years,” says Copier Fax Business Technologies President, David Scibetta.  “His leadership and expertise have undoubtedly played a key role in the company’s growth and prosperity.”

The promotion comes after the passing of company co-founder, Al Scibetta in January 2022.  It was Al that hired Jim and leaned on his leadership for the service department.

“He understands the dynamic and tone of this family-owned business like no other,” says David Scibetta.” It’s great working with someone that knows and respects the standards established by my Dad.”

Jim is a graduate of Bryant & Stratton College and is a proud Veteran of the United States Coast Guard.

CFBT Receives 2022 Customer Service Champion Award

Awards, Company News

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2022 Customer Service Champion.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

The customer service champion award showcases CFBT’s ongoing commitment to helping customers shift into a digital environment when it comes to everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

DocuWare is a global provider of document management software.  CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements.  As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

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