WORK SMARTER WITH CLOUD-BASED UNIFIED COMMUNICATIONS

In today’s fast-paced world, great business experiences begin with smart, seamless connections. CFBT unifies communication, collaboration, and intelligence into one powerful platform – helping employees work more efficiently and ensuring every customer feels valued. With all-in-one communications, AI-driven automation, real-time insights, and actionable data, Elevate redefines how teams connect, solve problems, and get things done.

One Intelligent Platform. Smarter Interactions. Better Outcomes.

CAPABILITIES:

BUSINESS VOICE

Unlock 100+ enterprise-grade calling features, including HD voice, unlimited domestic calling, Hunt Groups, Auto Attendant, and built-in AI capabilities.

SMS & COMPANY MESSAGING

Enable SMS on your business or individual user numbers to communicate with customers quickly and easily via text.

CHAT

Real-time communication through direct, private, and public channels – supporting unlimited conversations – paired with an AI Assistant to streamline both simple and complex tasks.

MEET

Host secure, high-definition meetings with screen sharing, annotation, recording, and AI-powered recaps that automatically generate summaries and notes.

WEBFAX & FILE SHARING

Easily send, receive, and manage faxes, plus access, organize, and securely share files—all within the Elevate platform.

AI Solutions

Built-in AI designed to boost productivity, streamline workflows and follow-ups, and enhance every customer interaction.

INSIGHTS & DATA:

TRAIN AI AGENTS

DataHub powers your AI with a continuous stream of clean, connected data—fueling every AI Assistant and Agent with a single source of truth. The result is smarter, faster, and more effective AI that drives better automation, sharper predictions, deeper personalization, and measurable business outcomes.

ANALYTICS & INSIGHTS

DataHub transforms everyday communication data into powerful, actionable intelligence. By unifying and analyzing activity across voice, messaging, and users, it helps organizations identify trends, optimize operations, elevate customer experiences, and make smarter decisions with confidence.

With intuitive dashboards like Historical Voice Calls, Call Overview, Call Summary & Details, and User Activity Reports, businesses gain deep visibility into performance, productivity, and engagement—driving continuous improvement across the organization.

ARCHIVING

Elevate Archiving is a secure, cloud-based solution that captures and preserves critical communications across platforms—helping ensure compliance and legal readiness. Messages are automatically stored for 30 days up to 10 years in tamper-proof archives, with powerful search and retrieval capabilities.

With customizable retention policies, built-in security, unlimited storage, and seamless integration, Elevate Archiving keeps your organization protected, compliant, and audit-ready.

ELEVATE EXTEND PLATFORM

DataHub’s integration platform for Elevate connects voice, SMS, chat, video meetings, and contact center capabilities directly into the tools your team already uses—like Google®, Microsoft®, Salesforce®, and more—boosting productivity and customer retention without added complexity.

With the Elevate Extend API platform, you can seamlessly embed voice, messaging, video, contact center, and analytics features into CRMs, ERPs, ticketing systems, and other business applications. Developers gain the flexibility to build custom solutions tailored to your organization—delivering real, measurable business impact.