CFBT adds Finishing Devices to Fleet

A Smart Addition to Your Office Technology Fleet

Earlier this year, CFBT Solutions proudly acquired AMBind Corporation—a strategic move that has significantly broadened our capabilities in delivering end-to-end office technology services. This acquisition enhances our ability to support businesses in producing polished, professional, and impactful printed materials right from their own offices.

With access to cutting-edge equipment for thermal and wire binding, laminating, and booklet-making, businesses can now create durable, high-quality finished products that not only look great but also reinforce their brand identity and leave a lasting impression on clients and stakeholders.

CFBT now offers a full suite of tailored finishing solutions built to meet the unique needs of high-volume production environments and specialized branding requirements. From training manuals and sales presentations to internal reports and client-facing documents, our expanded offerings ensure consistency, efficiency, and a professional edge in every finished piece.

Investing in finishing equipment allows businesses to produce professional-quality materials in-house, saving time and reducing outsourcing costs. It enhances brand presentation, increases efficiency, and gives organizations greater control over the final product. These products include:

  • Binding Equipment: Securely fastens printed pages into a finished, professional format using wire, coil, comb, or thermal methods.
  • Laminators: Apply a protective plastic coating to documents, enhancing durability, water resistance, and visual appeal.
  • Folding Machines: Automatically fold paper into various styles (tri-fold, z-fold, half-fold) for brochures, letters, and inserts.
  • Guillotine Cutters: Provide precise, straight-edge cuts for trimming large stacks of paper with speed and accuracy.
  • Creasing & Perforating Equipment: Adds creases for clean folds and perforations for easy tear-off sections—ideal for booklets, invoices, and tickets.
  • Mailing Equipment: Automates envelope stuffing, sealing, and addressing to streamline outbound mail operations.
  • Shredders: Safely destroy sensitive documents and data, helping ensure compliance with privacy and security standards.
  • Paper Handling Equipment: Includes joggers, collators, and stackers that streamline workflow and organize print output efficiently.
  • Tabbers: Apply adhesive tabs to folded documents for secure mailing and easy opening, often used for newsletters and brochures.

Paper Cutting

Laminators

Automatic Folder/Inserter

Sealers

CFBT Honored with 18th Consecutive Konica Minolta Pro-Tech Service Award

At CFBT, we pride ourselves on delivering Service, Support, and Satisfaction – Second to None. That’s why we’re proud to announce that we’ve once again been recognized with the prestigious Konica Minolta Pro-Tech Service Award—marking our 18th consecutive year receiving this national honor.

The Pro-Tech Award is not just a title—it’s a symbol of excellence and commitment in customer service. Konica Minolta only grants this certification to a select group of dealers who demonstrate outstanding performance in every area of their service operation. From technical expertise and inventory control to service response times and customer satisfaction, every aspect is evaluated through a rigorous and far-reaching assessment process.

What It Means to Be a Pro-Tech Dealer

Being a Pro-Tech certified dealer means consistently delivering the highest level of support to our customers. Our service team is equipped with advanced training, product knowledge, and proactive maintenance strategies to keep your equipment performing at its best, minimizing downtime and maximizing productivity.

As a Pro-Tech dealer, we offer:

  • Fast and responsive service—well above the industry average
  • Preventive maintenance programs that ensure long-term reliability
  • Highly trained technicians familiar with your specific Konica Minolta products
  • Strong inventory systems for quick access to replacement parts
  • Ongoing professional development to keep our team at peak performance

Our Commitment to You

Konica Minolta was the first in the industry to establish a certification program like Pro-Tech, and it continues to set the standard for excellence. At CFBT, we match that commitment every day—bringing personalized service, technical proficiency, and dependable support to each customer we serve.

We are proud to provide the Buffalo and Rochester areas with cutting-edge Konica Minolta technology—and the expertise to back it up. Our ability to achieve this level of recognition for 18 consecutive years is a testament to the loyalty of our customers, the dedication of our team, and the standards we hold ourselves to.

Thank You

At the heart of great service is a great relationship. We want to sincerely thank you—our clients and partners—for trusting us to be your digital imaging provider. We remain committed to earning that trust every day by providing the highest quality service, top-tier technology, and a customer-first approach in everything we do.

Here’s to 18 years of excellence—and many more to come.

DOCUMENT SHREDDING IN HIGH DEMAND

CFBT’s Document Destruction Service: A Must-Have for Year-End Clean-Up and 2025 Planning

Earlier this year, CFBT proudly introduced a new Document Destruction Service, designed to help businesses safely and securely dispose of sensitive information in compliance with federal and state regulations. With growing concerns over data privacy and compliance, this service quickly became one of our most in-demand offerings.

As 2024 draws to a close and planning for 2025 kicks into gear, now is the perfect time to meet with your CFBT representative to learn how Document Destruction can benefit your business.

Why Document Destruction Matters Now More Than Ever

✔ Year-End Organization
Out with the old! Shredding outdated documents clears clutter, improves workspace organization, and sets your team up for a productive new year.

✔ Security & Compliance
Proper document destruction helps prevent data breaches and ensures compliance with regulations like HIPAA and GDPR—keeping your business protected and audit-ready.

✔ Tax Season Prep
Disposing of old or irrelevant financial records now reduces risk and ensures only current, relevant documents remain accessible.

✔ Reduced Data Risk
Regular shredding significantly limits your exposure to theft or unauthorized access, helping protect both employee and client information.

✔ Flexible Service Options
Recurring shredding programs help prevent backlogs, streamline compliance, and simplify document handling in the year ahead.

✔ Environmental Responsibility
Our professional shredding services include recycling efforts, helping reduce landfill waste and support sustainability goals.

CFBT Awarded Pro-Tech Certification for 17th Straight Year

For the 17th straight year, CFBT has been recognized as a Konica Minolta Pro-Tech Service Award winner.

For this achievement, Konica Minolta exhaustively evaluates dealers to find those with the very highest level of technical expertise, personalized service, and customer satisfaction.

“…It takes time and a serious commitment,” says Kevin Streuli, Vice President of the Solutions Support Division of Konica Minolta.  “Konica Minolta truly appreciates [CFBT’s] dedication and extra efforts to maintain the Pro-Tech program status.”

Konica Minolta has established a “Pro-Tech Promise,” which can be expected from the service we provide from CFBT. This includes:

  • Professional, customer-oriented service department management and administration policies.
  • Service response times are significantly better than the industry average.
  • Preventive maintenance programs that ensure maximum uptime and superior performance.
  • Inventory control systems that provide immediate access to replacement parts and components.
  • Comprehensive training programs and performance reviews to maintain the highest level of expertise.
  • Skilled technical specialists and service personnel trained on your specific products.

Good business depends upon strong relationships. We thank you for your continued support and we will work hard to always meet your digital imaging needs. Our customers continue to be our highest priority.

CFBT Receives 2024 Customer Service Champion Award

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2024 Customer Service Champion.  This award has been honored to CFBT for the third consecutive year.

This award stands for excellent technical support, a high level of service competence and strong customer loyalty.

The award showcases CFBT’s commitment to helping customers shift into a digital environment in everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

CFBT will accept the award at this year’s DocuWorld 2024, located in Houston, Texas.

DocuWare is a global provider of document management software.  CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements.  As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

Numerous additional customer service awards have been bestowed to Copier Fax through other areas of the industry as well, including 16 years as a Konica Minolta Pro-Tech Provider, ENX Magazine Elite Dealer, and Konica Minolta Dealer Award of Excellence.

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