April 2017 Newsletter
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Copier Fax Business Technologies Receives Service Award for 10th Straight Year
Buffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2017 Pro-Tech Service Award from Konica Minolta. This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction and is only awarded to the top 10% of the company’s dealerships.
“The Pro-Tech program has existed for 29 years and each year it takes even more effort to achieve certification,” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “It is truly a symbol of outstanding achievement and reflects (CFBT’s) belief in offering professional and reliable service.”
Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor and is one of only a few Konica Minolta dealers in the country to receive this honor for ten years in a row.
To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.
“I am so proud of the hard work and dedication our service team puts into maintaining such high quality of service,” says Copier Fax Business Technologies President and Owner, Al Scibetta. “They are constantly working to advance their skills and education to stay up to date with the latest technology, in addition to always representing our company with strong customer service skills .”
Representatives from Copier Fax are continually highlighted on national industry-related outlets for their leadership in the office technology community. The Pro-Tech award reflects their continued success in holding a high standard of quality in product and service.
Sabres Extend Partnership with Copier Fax Business Technologies and Konica Minolta
BUFFALO, N.Y. (April 12, 2017) — Pegula Sports and Entertainment today announced that the Buffalo Sabres have renewed the franchise’s multi-year partnership with Copier Fax Business Technologies and Konica Minolta. Copier Fax Business Technologies and Konica Minolta will continue into the 2017-2018 season and beyond as The Official Office Technology Company of the Buffalo Sabres.
“Like many area companies, the Buffalo Sabres have been the beneficiaries of outstanding business solutions that Copier Fax has provided through Konica Minolta equipment,” Pegula Sports and Entertainment’s EVP of Business Development Erica Muhleman said. “As a highly regarded Konica Minolta dealer, Copier Fax is a strong asset to our community, and partnering with community-focused companies such as this is one of our organization’s primary initiatives.”
Copier Fax Business Technologies facilitated Konica Minolta’s partnership with the Sabres in August of 2014. Partnership activation includes arena and broadcast exposure. The company also services all copying and printing needs for the Buffalo Sabres and Rochester Americans.
“Since we founded Copier Fax in 1990, we have been extremely dedicated to the Western New York community,” said company owners Andrea, Al, and David Scibetta. “Our partnership with the Buffalo Sabres is rooted in our desire to support the multiple emerging areas of downtown Buffalo. We are very excited to continue this partnership as we strive to continually grow as the region’s leading provider of copying and printing solutions.”
About Copier Fax Business Technologies
Copier Fax Business Technologies Inc. is a family-owned and operated, full-service technology provider that services the Western New York region. Founded in 1990 as a Konica Minolta dealer, Copier Fax has evolved over more than 25 years serving the community to become one of the largest office technology providers in the region. Copier Fax is proud to be recognized as a Pro-Tech Service Provider, an honor given to less than ten percent of Konica Minolta Dealers in the United States.
About Pegula Sports and Entertainment
Pegula Sports and Entertainment (PSE) is a management company that streamlines key business areas across all Pegula family-owned sports and entertainment properties including the Buffalo Bills, Buffalo Sabres, Buffalo Bandits, Rochester Americans, HarborCenter, and Black River Entertainment. PSE aims to be a leader in the sports and entertainment industry by bringing together the individual resources, capabilities, and talents of each of its entities to create a cohesive and sustainable brand that together represents the Pegula family’s interests. PSE’s mission is exemplified by its One Buffalo initiative, which unites Western New York and serves as a representation of teamwork through a deeper connection between Buffalo sports teams, fans, and the community.
CFBT Welcomes Kate Bluhm
Buffalo, NY – Copier Fax Business Technologies is pleased to announce the hiring of Kate Bluhm, as a Client Support Representative.
Kate’s primary responsibility will include working with the Sales and Service Departments to coordinate client training of Copier Fax’s award-winning Documentelligence, their exclusive product that provides clients with hardware and software solutions to convert their offices into “Smart Offices” to improve workflow and cost savings. Kate will be trained specifically in hardware systems, Document Management, and IT solutions from their Documentelligence program.
Before Copier Fax, Kate worked as the Director of Marketing for The Financial Guys, LLC, and as a Human Resource Recruiter for Skyline Ohio, located in Cincinnati, Ohio.
Kate will combine her extensive customer service and communications experience to help maximize customer service for CFBT customers and support CFBT with their continual growth as one of the largest office technology companies in Western New York.
Al Scibetta Named Presenter at SDG
Buffalo, NY – Copier Fax Business Technologies’ President and Owner, Al Scibetta was honored with presenting and facilitating a best practices discussion at the March 2017 Select Dealer Group conference in Newport Coast, California.
His topics ranged from employee relations, business expenses, and various sales and transactional programs.
Select Dealer Group, or SDG is comprised of office equipment and systems dealer members who are serious about implementing the Model for Success in their dealerships. Because of the collaborative nature of the SDG, membership is limited to one dealer from each market territory
Meetings are designed to provide strategies, encouragement, and support, with the ultimate goal of improving sales and the customer experience.
If you have any feedback for Al, on what you like or dislike about the office technology industry, please send him an email at ascibetta@copierfaxbt.com. Your feedback is greatly appreciated and will be used for future conferences as well as efforts at both CFBT and the office technology industry.
March 2017 Newsletter
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February 2017 Newsletter
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CFBT Welcomes Chuck Livecchi
Rochester, NY – Copier Fax Business Technologies is pleased to announce the hiring of Chuck Livecchi. Chuck has joined us as a member of our sales team and will be working out of our Rochester office. He began his career in the Air Force as a computer programmer, followed by several years in sales and technology training.
He will be using his experience, along with his passion for building long-term relationships to help CFBT continue to grow as one of the largest office technology providers in WNY.
Chuck grew up in Canandaigua, NY, and attended Harley High School, Finger Lakes Community College, and Syracuse University.
He currently resides in Gates, NY.
David Scibetta named Board of Director at Cardinal O’Hara High School
Buffalo, NY – Copier Fax Business Technologies’ EVP & CIO, David Scibetta has been named a Board of Directors of Cardinal O’Hara High School, located in Tonawanda, NY. David Scibetta attended Cardinal O’Hara a graduate of the University at Buffalo. Scibetta proceeds with his father, Al Scibetta, as a second-generation family member to join this board.
Scibetta is a nationally recognized leader in the office technology industry and plans to bring his expertise in this, as well as his business management experience, with him to the board. He frequently speaks at various industry conferences throughout the country about best practices, and in 2016, he became a board of directors of the Business Technology Association (BTA), as the representative of the Western New York region.
He joined Copier Fax Business Technologies in 1997 to oversee software expansion in the company, which up until that point focused on hardware, and was the largest Konica Minolta dealer in Western New York. Through David’s leadership, Copier Fax launched Documentelligence, a proprietary solution service that encompasses hardware, software, document management, IT, and security services. From this launch, Copier Fax became one of the largest full-service office technology providers in Western New York, and was recognized as an Elite Dealer from 2011 – 2015 by ENX Magazine; won the Dealer Award of Excellence in 2011; and named by Inc. 5000’s Fastest Growing Companies in America in 2008, 2010, 2013 – 2015.
Scibetta is looking forward to using his experience and expertise to help Cardinal O’Hara improve their bottom line and management systems.
January 2017 Newsletter
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